With DRS, you can connect to a computer and control the desktop as if you were physically sitting at the keyboard. It includes desktop remote control and the ability to complete Windows Administration tasks remotely right from the DameWare Remote Support Console! Of the issue and provide some positive feedback.DameWare Remote Support 12 (DRS) (formerly DameWare NT Utilities) lets you manage servers, notebooks and laptops remotely so you can quickly support end-users. Please escalate this matter to someone in Sophos who will do some in-depth testing/simulation I can roll back and forth between version and repeat this as many times as I want without fail. I have to disconnect Dameware and reconnect in order to see the desktop after the login. Previously I also tested the registry settings mentioned in that thread, and if anything it made the situation worse.Īfter changing those reg settings, as soon as I connect to a system which is at the login console, and log in with my credentials, (Connecting at 100Mbps and 1Gbps depending on which machine I'm testing with) The machines I've done my testing with are on my local LAN, there is definately no latency issue at play. Thanks for the response. I may speak for myself when I say the link you provided does not apply to the problem we are experiencing in our environment, but I'm sure it doesn't apply to the other guys in this thread either. Installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode. We test on clients installed Sophos Endpoint Security with firewall module and without firewall. There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10. this stuck occur on windows XP clients and not occur on windows 7.

Just after uninstalling Sophos problem solved and there is no issue. There is issue while Sophos Services are stopped. we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown. there is no system log or windows event about windows service conflict, windows firewall or Sophos firewall error. We are working hard and we find many things about this stuck: I worked on this subject and I know that this problem occur because of Sophos AntivirusĪlso I contact with Sophos customer service and they are searching for a solution. I have same problem discussed in this topic:

Dameware mini remote control version 8